Virtual Assistant
Customer Support
Friendly, on-brand replies across email, chat, and marketplaces, with clear escalation when the owner needs to step in.
Customers expect fast answers, and a slow reply on a marketplace can affect seller ratings. Support has to be quick, consistent, and in the brand's voice.
The assistant answers order status questions, handles returns and exchanges, resolves delivery issues, and responds to marketplace messages using approved templates and the store's policies.
Reviews and feedback are followed up, and anything unusual, such as bulk orders, complaints, or refund exceptions, is escalated to the owner with the full context.
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